To shop with our online store, you are deemed to acknowledge that you are at least 18 years old and have a current Australian residential address and have the capacity to enter into a legally binding agreement with us.
The terms and conditions included in each listing, together with Australian Consumer Law and user agreement, constitutes the contract between you (the customer) and Sun Yee International Pty Ltd (the seller) for the provision of products. Buyers are assumed to agree with full terms and conditions when buying an item.
While all cares is given, any errors or omissions in the product listing are unintentional. We may correct any errors found prior to the item being dispatched.
Unless otherwise stated, Sunyee offers a 12 month warranty on all products from the date of purchase. It cannot be excluded under the Australian Consumer Law. The warranty period for commercial use is 3 months.
You are entitled to a replacement or a full refund for a major failure of our product. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality.
Our warranty cover does not include damage caused by normal wear and tear, accidents, misuse, neglect, and lack of maintenance, use of incorrect voltage, power surges, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions.
MAKE THE CLAIM:
- Claim should be made via website message
- When claim is received, our customer service will consider each claim on a case by case basis and if required, photo of proof may be requested by us to complete the claim.
- Return label will be offered if you’re required to return our product for warranty purpose.
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 10 a month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above