Customer Service

Payment Methods

At Sunyee International, we strive to make your shopping experience as seamless as possible. We offer a variety of secure payment methods to suit your preferences. Below is a list of the payment options we accept:

1. Credit Card

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. Simply enter your card details at checkout for a quick and secure transaction.

2. PayPal

PayPal is a secure, fast, and reliable way to pay online. By choosing PayPal, you can complete your purchase in just a few clicks without having to enter your card details. Your financial information is protected, and PayPal offers buyer protection on eligible purchases.

3. Shop Pay

Shop Pay offers a faster checkout experience, especially if you've shopped with us before. Your payment and shipping details are securely stored, so you can check out with just one click. Plus, you can choose to pay in installments, giving you flexibility in managing your payments.

4. Google Pay

Google Pay allows you to pay quickly and securely using your Google account. With just a few taps, you can complete your purchase, and your card information is securely encrypted.

5. Apple Pay

Apple Pay provides a fast, easy, and secure way to pay using your Apple device. Just use Face ID, Touch ID, or your passcode to complete your purchase without having to enter your card details manually.

6. Afterpay

Afterpay allows you to shop now and pay later. Split your purchase into four interest-free payments, making it easier to manage your budget. You’ll pay the first installment at checkout, and the remaining three every two weeks.

7. Zip Pay

Zip Pay offers a flexible payment option, allowing you to shop now and pay later at your convenience. With no interest charges and easy installment plans, Zip Pay makes it simple to manage your payments over time.

Security

We prioritize your security. All transactions on our website are encrypted with SSL (Secure Socket Layer) technology, ensuring that your personal and payment information is protected.

Need Help?

If you have any questions or need assistance with your payment, please contact our customer support team at sales@sunyee.com.au. We're here to help!

Delivery:

• Please note that deliver to PO BOX address is ONLY available for products below 22kg and 1M length. Please make sure you have provided a correct physical address during checkout on products of excessive size.
• Our shipping system cannot accept order changes or cancellation after payment is made. You can follow our return policy for more information.
• To aid in smooth and speed of delivery, ensure your address is correct during the checkout. With correct information provided, your order is dispatched within 1 business day. Any changes to address after payment made will not be considered.
• Please allow 2 to 12 business days for product to arrive. We highly recommend to provide an answerable contact number and email address as we do make call to follow up item delivery status.
• Your item will be sent via Australia Post or courier depending on its size and weight.

Australia Post:

• You will receive a notification email along with a tracking number.
• If you are not at home during normal business hours (9am – 5pm), you will receive a card indicating the item is required to be picked up from a local depot. A signature is required for collection with a valid photo ID.
• A re-delivery fee will be charged to you for items that are returned to our warehouse due to incorrect address or failure to collect from local depot.

Courier:

• Delivery is not available on weekends, public holidays or after business hours.
• Please note a re-delivery fee will be charged to you for items that are returned due to incorrect address or failure to collect from local depot.
• We aid to provide door to door delivery for every customer. However, buyers in remote areas may be required to collect item from their nearest freight depot. Please ensure if you have any questions about the re-delivery service, we are always here to back you up.

Pickup:

Please note Pickup is available only for unpaid orders

Note- COLLECTION REQUIRED WITHIN 3 BUSINESS DAYS OF STOCK BEING AVAILABLE.

FREE SHIPPING ZONE

We provide free delivery for most metropolitan areas in Australia, but there may be additional delivery costs associated to some areas. 

Any delivery charges for your order will be shown once your postcode is entered during the checkout process.

30 Day Change of Mind Guarantee

If for any reason you’ve changed your mind about your purchase within 30days, please contact us so they can be returned under change of mind for store credit note. A refund is not available for change of mind. Please do not return or post items before obtaining instructions from us first. If you do, there is a risk that your returned item may not be identifiable and accepted. This change of mind return policy does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.

Returned items must be in resalable condition and returned in their original packaging with all accessories. You will need to send the product back on your own cost and there will be an applicable freight fee deducted from the store credit for the return. This also applies to orders canceled when the item has already been dispatched from our warehouse. The item must be in a re-saleable condition to qualify for a change of mind return. Under no circumstances will we issue a credit note before we have received your product back to our premises and checked it as being in the original unopened and undamaged packaging.

*update as of 23rd February 2022

To shop with our online store, you are deemed to acknowledge that you are at least 18 years old and have a current Australian residential address and have the capacity to enter into a legally binding agreement with us.

The terms and conditions included in each listing, together with Australian Consumer Law and user agreement, constitutes the contract between you (the customer) and Sun Yee International Pty Ltd (the seller) for the provision of products. Buyers are assumed to agree with full terms and conditions when buying an item.

While all cares is given, any errors or omissions in the product listing are unintentional. We may correct any errors found prior to the item being dispatched.

Warranty:

Unless otherwise stated, Sunyee offers a 12 month warranty on all products from the date of purchase. It cannot be excluded under the Australian Consumer Law. The warranty period for commercial use is 3 months.

You are entitled to a replacement or a full refund for a major failure of our product. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality.

Our warranty cover does not include damage caused by normal wear and tear, accidents, misuse, neglect, and lack of maintenance, use of incorrect voltage, power surges, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions.

Make the Claim:

• Claim should be made via website message
• When claim is received, our customer service will consider each claim on a case by case basis and if required, photo of proof may be requested by us to complete the claim.
• Return label will be offered if you’re required to return our product for warranty purpose.