Customer Service

Sunyee aims to provide you with the best possible service, you might find your answers below. If not, please don’t hesitate to contact us

Sun Yee International provides varies payment checkout points. We accept internet transfer, bank deposit and all major credit cards through PayPal.

PayPal is the faster, safer way to pay online without sharing financial details. Should you chose to pay using Bank Deposit please put your order ID or identifiable reference number for the payment.

  • FOR BANK DEPOSIT:
  • Bank: ANZ
  • Account Name: Sun Yee International
  • BSB: 013 160
  • Account Number: 379705047
  • Reference Number: Your Order Number (preferably)

Delivery:

  • Please note that deliver to PO BOX address is available for products below 22kg and 1M length. Please make sure you have provided a correct physical address during checkout on products of excessive size.
  • Our shipping system cannot accept order changes or cancellation after payment is made. You can follow our return policy for more information.
  • To aid in smooth and speed of delivery, ensure your address is correct during the checkout. With correct information provided, your order is dispatched within 1 business day. Any changes to address after payment made will not be considered.
  • Please allow 2 to 12 business days for product to arrive. We highly recommend to provide an answerable contact number and email address as we do make call to follow up item delivery status.
  • Your item will be sent via Australia Post or courier depending on its size and weight.

Australia Post:

  • You will receive a notification email along with a tracking number.
  • If you are not at home during normal business hours (9am – 5pm), you will receive a card indicating the item is required to be picked up from a local depot. A signature is required for collection with a valid photo ID.
  • A re-delivery fee will be charged to you for items that are returned to our warehouse due to incorrect address or failure to collect from local depot.

Courier:

  • Delivery is not available on weekends, public holidays or after business hours.
  • Please note a re-delivery fee will be charged to you for items that are returned due to incorrect address or failure to collect from local depot.
  • We aid to provide door to door delivery for every customer. However, buyers in remote areas may be required to collect item from their nearest freight depot. Please ensure if you have any questions about the re-delivery service, we are always here to back you up.

Pickup:

Please note Pickup is available only for unpaid orders

Note- COLLECTION REQUIRED WITHIN 3 BUSINESS DAYS OF STOCK BEING AVAILABLE.

FREE SHIPPING ZONE

We provide free delivery for most metropolitan areas in Australia, but there may be additional delivery costs associated to some areas. 

Any delivery charges for your order will be shown once your postcode is entered during the checkout process.

To view the list of non-free shipping delivery postcodes , please check the table below/

Postcode

State

2831

NSW

0800-0999

NT

2641

NSW

2717

NSW

4421,4450-4499, 4680, 4700-4805, 9920-9959

QLD

4806-4899, 4900-4999, 9960-9999

QLD

5701

SA

6055

WA

7151

TAS

6215-6699

WA

6700-6799

WA

30 DAY MONEY BACK GUARANTEE

We accept returns. Please contact our customer service immediately if you have changed your mind and wish to cancel the order. Simply contact us within 30 days to be guided through getting a refund. This change of mind return policy does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items. (Please refer to the product’s warranty terms)

In case of change of mind, returned items must be in resalable condition and returned in their original packaging with all accessories. Please note that we may not be able to cancel an order if it is already in transit until it arrives. You will need to send the product back on your own cost and applicable freight charge and 10% restocking fee will be deducted from your refund to reimburse the initial postage and handling cost.

Please do not return the product prior to getting instruction from our customer service to avoid the risk that your returned item is not identifiable.

*update as of 16th June 2021

To shop with our online store, you are deemed to acknowledge that you are at least 18 years old and have a current Australian residential address and have the capacity to enter into a legally binding agreement with us.

The terms and conditions included in each listing, together with Australian Consumer Law and user agreement, constitutes the contract between you (the customer) and Sun Yee International Pty Ltd (the seller) for the provision of products. Buyers are assumed to agree with full terms and conditions when buying an item.

While all cares is given, any errors or omissions in the product listing are unintentional. We may correct any errors found prior to the item being dispatched.

Warranty:

Unless otherwise stated, Sunyee offers a 12 month warranty on all products from the date of purchase. It cannot be excluded under the Australian Consumer Law. The warranty period for commercial use is 3 months.

You are entitled to a replacement or a full refund for a major failure of our product. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality.

Our warranty cover does not include damage caused by normal wear and tear, accidents, misuse, neglect, and lack of maintenance, use of incorrect voltage, power surges, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions.

Make the Claim:

  • Claim should be made via website message
  • When claim is received, our customer service will consider each claim on a case by case basis and if required, photo of proof may be requested by us to complete the claim.
  • Return label will be offered if you’re required to return our product for warranty purpose.

Payments

Sun Yee International provides varies payment checkout points. We accept internet transfer, bank deposit and all major credit cards through PayPal.

PayPal is the faster, safer way to pay online without sharing financial details. Should you chose to pay using Bank Deposit please put your order ID or identifiable reference number for the payment.

  • FOR BANK DEPOSIT:
  • Bank: ANZ
  • Account Name: Sun Yee International
  • BSB: 013 160
  • Account Number: 379705047
  • Reference Number: Your Order Number (preferably)

Shipping & Delivery

Delivery:

  • Please note that deliver to PO BOX address is available for products below 22kg and 1M length. Please make sure you have provided a correct physical address during checkout on products of excessive size.
  • Our shipping system cannot accept order changes or cancellation after payment is made. You can follow our return policy for more information.
  • To aid in smooth and speed of delivery, ensure your address is correct during the checkout. With correct information provided, your order is dispatched within 1 business day. Any changes to address after payment made will not be considered.
  • Please allow 2 to 12 business days for product to arrive. We highly recommend to provide an answerable contact number and email address as we do make call to follow up item delivery status.
  • Your item will be sent via Australia Post or courier depending on its size and weight.

Australia Post:

  • You will receive a notification email along with a tracking number.
  • If you are not at home during normal business hours (9am – 5pm), you will receive a card indicating the item is required to be picked up from a local depot. A signature is required for collection with a valid photo ID.
  • A re-delivery fee will be charged to you for items that are returned to our warehouse due to incorrect address or failure to collect from local depot.

Courier:

  • Delivery is not available on weekends, public holidays or after business hours.
  • Please note a re-delivery fee will be charged to you for items that are returned due to incorrect address or failure to collect from local depot.
  • We aid to provide door to door delivery for every customer. However, buyers in remote areas may be required to collect item from their nearest freight depot. Please ensure if you have any questions about the re-delivery service, we are always here to back you up.

Pickup:

Please note Pickup is available only for unpaid orders

Note- COLLECTION REQUIRED WITHIN 3 BUSINESS DAYS OF STOCK BEING AVAILABLE.

FREE SHIPPING ZONE

We provide free delivery for most metropolitan areas in Australia, but there may be additional delivery costs associated to some areas. 

Any delivery charges for your order will be shown once your postcode is entered during the checkout process.

To view the list of non-free shipping delivery postcodes , please check the table below/

Postcode

State

2831

NSW

0800-0999

NT

2641

NSW

2717

NSW

4421,4450-4499, 4680, 4700-4805, 9920-9959

QLD

4806-4899, 4900-4999, 9960-9999

QLD

5701

SA

6055

WA

7151

TAS

6215-6699

WA

6700-6799

WA

Return & Refund

30 DAY MONEY BACK GUARANTEE

We accept returns. Please contact our customer service immediately if you have changed your mind and wish to cancel the order. Simply contact us within 30 days to be guided through getting a refund. This change of mind return policy does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items. (Please refer to the product’s warranty terms)

In case of change of mind, returned items must be in resalable condition and returned in their original packaging with all accessories. Please note that we may not be able to cancel an order if it is already in transit until it arrives. You will need to send the product back on your own cost and applicable freight charge and 10% restocking fee will be deducted from your refund to reimburse the initial postage and handling cost.

Please do not return the product prior to getting instruction from our customer service to avoid the risk that your returned item is not identifiable.

*update as of 16th June 2021

Warranty

To shop with our online store, you are deemed to acknowledge that you are at least 18 years old and have a current Australian residential address and have the capacity to enter into a legally binding agreement with us.

The terms and conditions included in each listing, together with Australian Consumer Law and user agreement, constitutes the contract between you (the customer) and Sun Yee International Pty Ltd (the seller) for the provision of products. Buyers are assumed to agree with full terms and conditions when buying an item.

While all cares is given, any errors or omissions in the product listing are unintentional. We may correct any errors found prior to the item being dispatched.

Warranty:

Unless otherwise stated, Sunyee offers a 12 month warranty on all products from the date of purchase. It cannot be excluded under the Australian Consumer Law. The warranty period for commercial use is 3 months.

You are entitled to a replacement or a full refund for a major failure of our product. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality.

Our warranty cover does not include damage caused by normal wear and tear, accidents, misuse, neglect, and lack of maintenance, use of incorrect voltage, power surges, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions.

Make the Claim:

  • Claim should be made via website message
  • When claim is received, our customer service will consider each claim on a case by case basis and if required, photo of proof may be requested by us to complete the claim.
  • Return label will be offered if you’re required to return our product for warranty purpose.

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